Refund Policy

At Our Store, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a fair and simple refund process.

Return Eligibility

You may request a return or refund within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or clearance reasons. Any such exclusions will be clearly stated on the product page.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We may request photo or video evidence to help resolve the issue quickly.

Refund Process

Once your return request is approved and the item is inspected, your refund will be processed to the original payment method. Refunds are typically completed within 5–10 business days, depending on your payment provider.

Return Shipping

Return shipping instructions will be provided once your return request is approved. In cases of damaged or defective items, return shipping costs may be covered.

Exchange Policy

Exchanges are subject to product availability. If an exchange is not possible, a refund will be issued instead.

Contact Information

If you have any questions about our refund policy, please contact our support team for assistance.